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Quality Statement

Cloudhouse Quality Policy Cloudhouse aims to become the market leader in application to operating system compatibility, enabling organisations to move to modern and secure desktop, servers and cloud.

To meet the above, Cloudhouse aims to:

• Provide a great environment, that is a fun and productive place for people to come work each day, and one that attracts top quality talent
• To earn the trust and confidence of our existing customers, and the right to win new ones by providing secure and reliable products and services
• Create innovative products and services that solve real problems for new and existing customers
• Ensure customers are successful with our products and services so that our business grows
• Financial planning and controls that enable us to forecast and allocate resources effectively to ensure long term success of the business
• Meet the quality objectives set by the management (which are regularly reviewed and communicated)
• Meet the needs of all interested parties
 
Cloudhouse is committed to the continual improvement of its performance by the monitoring of quality issues and through involvement with regulatory and other authorities and other 3rd parties.
 
To assist with the above, Cloudhouse has implemented the Cloudhouse Quality Management System that is designed to meet the requirements of ISO 9001:2015.
 
Compliance and continual improvement are monitored by regular process measures and internal audits which are maintained by the timely implementation of preventive and corrective actions. These processes are designed to assure that the company will meet all legal and regulatory obligations and quality objectives.
 
Meeting these standards is the responsibility of the entire team. Cloudhouse is therefore committed to working with all stakeholders to support effective operation of the Cloudhouse Quality Management System and the monitoring achievement of goals against specific Quality Objectives. These are set and subject to Management Review and Risk Management and form part of our strategic direction. This policy will be made available to all interested parties as appropriate publicly on the Cloudhouse website.
 

Download the Cloudhouse Quality Statement here.

 

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FREQUENTLY ASKED QUESTIONS

Commercials
How much does Cloudhouse cost? Down Arrow

Cloudhouse costs are split into two elements – the licensing required to deploy application compatibility packages, and the professional services needed to create the application compatibility packages.

Licensing is offered on a per user basis for desktop applications and a per server basis for server applications. There are discounts available based on volumes.

Professional Services costs are dependent on the nature and complexity of the application. We quote a cost for packaging once we have been able to see the application, or portfolio of applications.

Contact us here with your requirements and we will provide you with a quote.

Packaging and Maintaining Applications
Who is responsible for packaging desktop and server applications? Down Arrow

Cloudhouse provide the Professional Services to package applications.

Requirements for Test and Development Down Arrow

Cloudhouse recommend packaged applications are tested in the standard UAT environments used for natively installed applications, or applications packaged in App-V. The more representative the test environment is of the live environment, the greater the chance of finding any issues prior to go-live.

Updating Applications Down Arrow

Service packs and updates can be applied to the applications in a package using the Editor, refer to Updating, Editing and Maintaining Containers which describes how a new snapshot is created for the update, and how it is then applied to the package.

Operations
Who manages Cloudhouse operationally within an account? Down Arrow

Cloudhouse recommends the same team who manage the operations of native apps.

Automation and Deployment Down Arrow

Applications running in Application Compatibility Packages can be deployed, and managed with same tools, or scripts used to deploy natively installed applications e.g. SCCM, InTune, LAN Desk. Please refer to Supported 3rd Party Products and Versions for details.

Support
Do Cloudhouse provide support 24/7? Down Arrow

Yes! Click here for Support contact details

How do we know which of our departments/ teams should support the Package? Down Arrow

The Cloudhouse Package does not include OS components, it only contains the packaged application plus Cloudhouse components. Cloudhouse recommend the same team that is responsible for supporting applications packaged with App-V, or delivered as natively installed applications, support Cloudhouse Application Compatibility Containers.

Documentation for Service Desk & Service Management Down Arrow

Full documentation is made available to Cloudhouse partners and customers as required.

Training
Do Cloudhouse provide training? Down Arrow

Cloudhouse offers a full packaging service that can scale to meet any requirement. In the event, however, that a partner wishes to offer application compatibility packaging as part of a wider solution, Cloudhouse will work with that partner. Please contact us here for details.