This agency was moving to a new central government support contract, this change mandated that IE11 be the sole supported browser of choice and legacy software compatibility issues had to be addressed.
The agency was running a legacy Case Management application which was embedded in their business processes, both internally and with every local government authority in the UK. The risk of upgrading the current system, or buying a new system, against running unsupported software presented a genuine conundrum.
They approached their incumbent software vendor, who could only offer an upgrade. This would mean retraining of staff, downtime within their server environment and no guarantees that the years of application customization they had undertaken would work. So the agency looked to new vendors for a solution, all of which presented the same issues as upgrading with the incumbent vendor, not to mention additional upfront costs for buying new software.
The agency then approached Microsoft and were recommended to attend a Roundtable event at which Cloudhouse were speaking. At this event, they learnt about Cloudhouse’s Application Anywhere technology and found a solution to address their immediate problem.
Taking the agency’s rich web case management system, Cloudhouse packaged the app once with the required Internet Explorer 9 and Java 6.45 software. Once packaged, Cloudhouse was able to deploy the application to IE11 Enterprise Mode, allowing the users to continue using their software with no change to the look and feel of the application.
In a straightforward five-week evaluation, Cloudhouse were able to ensure the agency could run its app on supported Internet Explorer software, and prepare to migrate to new systems in 2017 - and they could do so without additional head count, or budget, or complex migration projects. Benefits of the Cloudhouse solution included:
As a centralised agency built from a federated, local set of offices, this particular application is one of many that will require Cloudhouse to help it overcome app dependencies such as device, operating system, browser or even where data is stored.
“With Cloudhouse, we no longer need to worry about unsupported software, lack of budget or headcount to ensure our critical case management system works. Cloudhouse made it simple for us.”
IT Director, Government Service Agency
Despite emergency security patches issued by Microsoft for a number of its legacy operating systems, WannaCry highlighted a major risk faced by companies running business critical applications on unsupported systems. It also showed that, without on-going support, it will become too costly, in both monetary and reputational terms, for organisations to continue running their legacy applications.