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Guardian: your trouble-shooting partner

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March 23, 2022 | CHANGE-MANAGEMENT | GUARDIAN | TROUBLE-SHOOTING

When IT issues arise, the first question we usually ask is “What changed?”. But this is often not a simple question to answer. Modern IT solutions rely on many different layers (from servers to operating systems, containers to microservices, cloud providers to external SAAS solutions and so on) and changes in any one of these can lead to changes in behaviour – and, potentially, cause issues.

Working back to find the source of the problem can feel like looking for a needle in a haystack. You may need to pull together representatives from multiple teams – app support, development, server admins, network admins, firewall admins etc – to look for clues and try to figure out the root cause. It’s labour intensive and time consuming.

Sadly, this is an all-too-familiar scene for those working to support critical business services.

This is where Cloudhouse Guardian comes in. Guardian dramatically simplifies the process by seamlessly collecting configuration data from ALL classes of IT assets. The data are presented in a single view so you can quickly and easily highlight changes and work out which is causing the issue.
You can make comparisons such as:

  • What has changed on this server since yesterday?
  • How does it compare to last month?
  • How do my two web servers compare – are there any difference?
  • Are the cluster nodes identical?

Guardian makes this detective process quick and easy, freeing up valuable time and helping you to find a solution FAST.

And it’s not limited to servers: Guardian tracks hundreds of types of configurations, and can track changes in assets including:

  • Server hardware
  • OS Configuration
  • Installed packages
  • Service state
  • Application versions
  • Hotfixes
  • Database structure
  • Network Device configuration
  • Firewall Rules
  • AWS security Group Configuration

You can see a full list of the devices that Guardian supports here: Guardian Supported Devices

Imagine being able to collect and compare configuration data across your estate in one place. A clear view of your IT assets ready when you need it most.

If you would like to find out more about Guardian and how it could work for you, contact us for a no obligation conversation.

About Cloudhouse



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FREQUENTLY ASKED QUESTIONS

Commercials
How much does Cloudhouse cost? Down Arrow

Cloudhouse costs are split into two elements – the licensing required to deploy application compatibility packages, and the professional services needed to create the application compatibility packages.

Licensing is offered on a per user basis for desktop applications and a per server basis for server applications. There are discounts available based on volumes.

Professional Services costs are dependent on the nature and complexity of the application. We quote a cost for packaging once we have been able to see the application, or portfolio of applications.

Contact us here with your requirements and we will provide you with a quote.

Packaging and Maintaining Applications
Who is responsible for packaging desktop and server applications? Down Arrow

Cloudhouse provide the Professional Services to package applications.

Requirements for Test and Development Down Arrow

Cloudhouse recommend packaged applications are tested in the standard UAT environments used for natively installed applications, or applications packaged in App-V. The more representative the test environment is of the live environment, the greater the chance of finding any issues prior to go-live.

Updating Applications Down Arrow

Service packs and updates can be applied to the applications in a package using the Editor, refer to Updating, Editing and Maintaining Containers which describes how a new snapshot is created for the update, and how it is then applied to the package.

Operations
Who manages Cloudhouse operationally within an account? Down Arrow

Cloudhouse recommends the same team who manage the operations of native apps.

Automation and Deployment Down Arrow

Applications running in Application Compatibility Packages can be deployed, and managed with same tools, or scripts used to deploy natively installed applications e.g. SCCM, InTune, LAN Desk. Please refer to Supported 3rd Party Products and Versions for details.

Support
Do Cloudhouse provide support 24/7? Down Arrow

Yes! Click here for Support contact details

How do we know which of our departments/ teams should support the Package? Down Arrow

The Cloudhouse Package does not include OS components, it only contains the packaged application plus Cloudhouse components. Cloudhouse recommend the same team that is responsible for supporting applications packaged with App-V, or delivered as natively installed applications, support Cloudhouse Application Compatibility Containers.

Documentation for Service Desk & Service Management Down Arrow

Full documentation is made available to Cloudhouse partners and customers as required.

Training
Do Cloudhouse provide training? Down Arrow

Cloudhouse offers a full packaging service that can scale to meet any requirement. In the event, however, that a partner wishes to offer application compatibility packaging as part of a wider solution, Cloudhouse will work with that partner. Please contact us here for details.