Is the IT industry built on broken promises?

Technology is constantly changing, with the demand for solutions growing even more in the last few years. In such a dynamic environment, it can be difficult for organisations and individuals to keep up with continually evolving systems and countless updates, leaving them confused about what systems they actually need to function most efficiently and safely.  

As new technologies and software are created, developers work hard to generate relevant updates to keep in line with these new systems. Some organisations within the industry may pledge or claim to produce certain processes or patches to align with new innovations – these claims or  ‘promises’ can quickly become redundant or forgotten due to the increased workload and the constant need for reprioritisation before swiftly moving on to the next new technology. 

Causes & consequences

One of the most significant moments that encouraged a huge demand for growth, was the global lockdown that began in 2020. Organisations had no option but to shift their services and products online (if possible) as it was the only way for their customers to access them. Digital retail and CRM systems had to adjust accordingly in order to support the new demand for online business. Additionally, more staff were required to work from home, meaning the level of IT equipment and the systems they operate on needed to be improved in order to generate the most efficient way of working. 

As a result of the rapidly evolving environment, sometimes fixing existing issues or enhancing already functioning systems becomes less of a priority and in some cases forgotten completely. An unfortunate byproduct of innovation. For customers that are still operating on older technologies and are expecting patches to support their systems, this can create a sense of ‘false hope’ as developments are not followed through.  

With updates being deprioritised or forgotten, systems become unsupported, leading to gaps in technology and a greater risk of cyberattacks and security breaches. The technology industry constantly has to reprioritise developing newer and faster options, often forgetting that some users have no choice but to use older software (due to regulations, laws or finances). Is the technology industry built on broken promises with customers waiting for patches that may never come?

Controlling the shift

It is beyond debate that technology is developing extremely fast, leaving many businesses struggling to keep up with the latest software and compliances. Organisations must ensure all systems are running smoothly, efficiently and safely whilst avoiding configuration drift – this is a substantial task for companies to take on on their own. 

Cloudhouse Guardian is a configuration drift detection and management system that allows businesses to continuously monitor all of the systems within their estate for updates, compliance changes and potential threats. Giving businesses the visibility of their systems and allowing them to manage progress and change while improving their security level.

To discover how Cloudhouse can help you, get in contact today.