Mastering change in tech environments

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We are now in full swing with our Service Management series and are back for part 3! If you missed parts 1 or 2 you can catch up here. This week’s topic is about managing change within a technology infrastructure and the importance of this within Service Management as a whole. We continue our journey of building solid foundations and ensuring change is not only carried out but that it happens successfully. 

Making change happen

Change is at the heart of progress when it comes to Service Management, however, orchestrating it effectively within complex environments can be a challenge. It’s not just about implementing new systems or updating existing features, it’s about ensuring these changes fit seamlessly into the current estate. This means evaluating the environment, implementing changes, and trialling them – making sure they happen at the right time in the right place and are successful. 

Fulfilling change promises 

Change initiatives often come with grand promises of dramatically improving tech, but that’s not always the case, sometimes they’re just a small adjustment to keep things running smoothly for both the organisation and customers. A crucial step in change management is evaluating the change post-implementation – ensuring all that was promised actually followed through. For instance, if the change was meant to solve an issue or update a particular system, the team should check this actually happened and all the parts are now working as expected. 

Successfully carrying out change is one thing, but it is important to make sure the required change happens to all of the necessary items, not just some of them, and at the right time. By proactively planning and considering the need for change to align with the organisation’s requirements, the team can effectively manage the transition process. With these measures in place, the team can prioritise and stay ahead of the change and ensure that it is carried out in the desired timeframe. As a result, the likelihood of any disruptions or system outages is minimised. 

Navigating successful change initiatives

If you’ve read our previous blogs in this series, you’ll know exactly what Guardian is and how it can help with your Service Management needs. If you haven’t, then check out the last blog post for the low down – Enhancing incident management: How to streamline your efficiency.

Previously, we’ve discussed how Guardian is a great partner to have in the realm of Service Management, but let’s delve into how it can specifically assist you in change management. One of Guardian’s key roles is overseeing changes and monitoring upcoming ones, relieving the Change Management team of this responsibility and allowing them to focus their efforts on enabling change to occur and undertaking their vital oversight function. 

If you wish to discuss this topic further or just come and say hello, we will be at DTX Europe on the 4th and 5th of October – located in booth L30 in the ServiceDesk zone.

Not attending DTX Europe this year? Get in contact today, to discover how Cloudhouse can help you.

About Cloudhouse

Avatar photoCloudhouse is experienced in problematic application migration and config monitoring systems to fix the unfixable and modernise any IT estate – whether it’s run on-premises or in the cloud. With two proven solutions; Alchemy: Cloudhouse Application Packaging Solution modernises IT estates by fixing unfixable apps and moves them onto a supported operating system.

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How much does Cloudhouse cost? Down Arrow

Cloudhouse costs are split into two elements – the licensing required to deploy application compatibility packages, and the professional services needed to create the application compatibility packages.

Licensing is offered on a per user basis for desktop applications and a per server basis for server applications. There are discounts available based on volumes.

Professional Services costs are dependent on the nature and complexity of the application. We quote a cost for packaging once we have been able to see the application, or portfolio of applications.

Contact us here with your requirements and we will provide you with a quote.

Packaging and Maintaining Applications
Who is responsible for packaging desktop and server applications? Down Arrow

Cloudhouse provide the Professional Services to package applications.

Requirements for Test and Development Down Arrow

Cloudhouse recommend packaged applications are tested in the standard UAT environments used for natively installed applications, or applications packaged in App-V. The more representative the test environment is of the live environment, the greater the chance of finding any issues prior to go-live.

Updating Applications Down Arrow

Service packs and updates can be applied to the applications in a package using the Editor, refer to Updating, Editing and Maintaining Containers which describes how a new snapshot is created for the update, and how it is then applied to the package.

Who manages Cloudhouse operationally within an account? Down Arrow

Cloudhouse recommends the same team who manage the operations of native apps.

Automation and Deployment Down Arrow

Applications running in Application Compatibility Packages can be deployed, and managed with same tools, or scripts used to deploy natively installed applications e.g. SCCM, InTune, LAN Desk. Please refer to Supported 3rd Party Products and Versions for details.

How do we know which of our departments/ teams should support the Package? Down Arrow

The Cloudhouse Package does not include OS components, it only contains the packaged application plus Cloudhouse components. Cloudhouse recommend the same team that is responsible for supporting applications packaged with App-V, or delivered as natively installed applications, support Cloudhouse Application Compatibility Containers.

Documentation for Service Desk & Service Management Down Arrow

Full documentation is made available to Cloudhouse partners and customers as required.

Do Cloudhouse provide training? Down Arrow

Cloudhouse offers a full packaging service that can scale to meet any requirement. In the event, however, that a partner wishes to offer application compatibility packaging as part of a wider solution, Cloudhouse will work with that partner. Please contact us here for details.