We thought it would be interesting to run some blogs about the super people at Cloudhouse. We’re speaking to people across all our teams to find out a bit more about them, what their role is and what makes them tick. We also ask them to spill the beans on their worst IT fail… because it happens to the best of us!
Meet… Alex Turner, Global Head of Professional Services
When did you join Cloudhouse?
I joined at the end of August this year, although I was lucky enough to meet up with some of the management team in the summer. There have been two social events since then, including one for new joiners like me, so I’m getting to know everyone despite working remotely at the moment.
Tell us a little about your career up to this point:
I’ve been working in professional services for 25 years and I’ve been in management for the last 15. Across that time, I have worked in increasingly large companies, including Miratech and Finastra. I get great satisfaction from growing a business, and it really motivates me to be somewhere I feel like I’m making a difference. I’m excited to be joining Cloudhouse at this stage in their development.
What do you do at Cloudhouse?
I’m responsible for project delivery, from the very beginning when the customer order comes in, to going live with their subscription, and all ongoing support from there, including organising refresher training. I love being in contact with our customers and making sure that we exceed their expectations. I manage the Professional Services team here in the UK, and other members across the world – in the US, New Zealand, Greece and Australia.
What’s the best thing about working at Cloudhouse?
Although I have only been with the company for a couple of months, I would say the people. I have been made to feel so welcome, and everyone has been really helpful. The team is unbelievably collaborative, and that goes across departments. It’s one of the most collaborative teams I’ve ever worked with.
Most embarrassing IT moment (e.g. hitting reply all when you really shouldn’t have, deleting something VERY important, leaving your laptop on the train…)
This one is pretty excruciating. In one of my first roles, I deleted an entire customer system. I thought I was just deleting a small portion, but no: I wiped out the entire system. It was UNIX based, which was pretty unforgiving at the time. There were no second chances! I had to go on bended knee to restore it from the back-up and spent quite some time recreating missing data. Needless to say, I have never done that again!
Favourite sandwich filling:
Chicken Caesar salad, preferably in a wrap!
How do you take your tea?
White with one, please – and ginger in colour, not too stewed and not too weak.
Cats or dogs?
Dogs. I’ve always had dogs and now I have a black Labrador called Blu. He was a lockdown puppy – it was perfect timing to get a dog and he helped to keep me active when we were stuck at home.
Dream holiday destination:
I’ve travelled a lot with my career – 45 countries at the latest count! – but one place I have never been to is Hawaii, so I would love to go there when I can.