Meet the team: JJ Monserat

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We thought it would be interesting to run some blogs about the super people at Cloudhouse. We’re speaking to people across all our teams to find out a bit more about them, what their role is and what makes them tick. We also ask them for their thoughts on AI and all about their biggest IT fail! 

Meet… JJ Monserat, Professional Services Consultant

When did you join Cloudhouse?

Almost 5 years ago now, I joined in 2018. 

Tell us a little about your career up to this point:

So before Cloudhouse, I worked in desktop service and infrastructure support for about 15 years. I’ve always worked for small businesses, in fact, the first company I worked for only consisted of 2 men in a small company in Camden [North London]. 

What do you do at Cloudhouse?

I work on the Alchemy side of things, specifically on the team that helps customers migrate their old applications from outdated servers to new operating systems, with the aim of making sure they can still use their applications just like they used to.

What’s the best thing about working at Cloudhouse?

I know everyone has said this, but it really is the people. Everyone is really welcoming and extremely helpful and you never feel awkward asking questions. I’ve ended up with some strong relationships with the people I work with and actually socialise with them outside of the working week. 

What do you get the most satisfaction from in your role?

I’m a troubleshooter at heart, so I’ve always liked problem-solving and fixing issues. It’s really satisfying knowing you have fixed something in a week that a customer has been trying to fix for 3 years. Alchemy is quite a niche product so a lot of the time a customer has been struggling to find anyone to solve their issue and it feels great to be able to provide them with a solution. 

A lot of the time in support roles, it can feel like a never-ending battle where things are constantly going wrong, but at Cloudhouse and with Alchemy once a project is finished, tested and signed off it’s done and it feels like a big win.

Most embarrassing IT moment (e.g. hitting reply all when you really shouldn’t have, deleting something VERY important, leaving your laptop on the train…) 

I graduated as a web developer, so when I took my first job in the small company I mentioned earlier my role was to develop websites. Anyway, I updated a particular client’s website and when I went to test it, I forgot to switch from cc to bcc so it exposed the entire mailing list, as you can imagine, they weren’t very happy.

What’s your view on AI? Friend or foe?

In theory, it’s a friend but it also has the potential to be quite terrifying. I find the image generation stuff particularly crazy; it can generate anything you type in in 30 seconds – a minute.

As a kid, what did you want to be when you grew up?

A hairy footballer. I managed to do one of those things… (spoiler alert, it wasn’t to become a footballer)

What would you choose as your last meal?

Katsu curry.

Is a Jaffa cake a biscuit or a cake?

It’s got to be a cake.

If you had a choice between being able to fly or being invisible, which would you choose?

Flying – anything to avoid the London rush hour. 

Cats or dogs?


About Cloudhouse

Avatar photoCloudhouse is experienced in problematic application migration and config monitoring systems to fix the unfixable and modernise any IT estate – whether it’s run on-premises or in the cloud. With two proven solutions; Alchemy: Cloudhouse Application Packaging Solution modernises IT estates by fixing unfixable apps and moves them onto a supported operating system.

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How much does Cloudhouse cost? Down Arrow

Cloudhouse costs are split into two elements – the licensing required to deploy application compatibility packages, and the professional services needed to create the application compatibility packages.

Licensing is offered on a per user basis for desktop applications and a per server basis for server applications. There are discounts available based on volumes.

Professional Services costs are dependent on the nature and complexity of the application. We quote a cost for packaging once we have been able to see the application, or portfolio of applications.

Contact us here with your requirements and we will provide you with a quote.

Packaging and Maintaining Applications
Who is responsible for packaging desktop and server applications? Down Arrow

Cloudhouse provide the Professional Services to package applications.

Requirements for Test and Development Down Arrow

Cloudhouse recommend packaged applications are tested in the standard UAT environments used for natively installed applications, or applications packaged in App-V. The more representative the test environment is of the live environment, the greater the chance of finding any issues prior to go-live.

Updating Applications Down Arrow

Service packs and updates can be applied to the applications in a package using the Editor, refer to Updating, Editing and Maintaining Containers which describes how a new snapshot is created for the update, and how it is then applied to the package.

Who manages Cloudhouse operationally within an account? Down Arrow

Cloudhouse recommends the same team who manage the operations of native apps.

Automation and Deployment Down Arrow

Applications running in Application Compatibility Packages can be deployed, and managed with same tools, or scripts used to deploy natively installed applications e.g. SCCM, InTune, LAN Desk. Please refer to Supported 3rd Party Products and Versions for details.

How do we know which of our departments/ teams should support the Package? Down Arrow

The Cloudhouse Package does not include OS components, it only contains the packaged application plus Cloudhouse components. Cloudhouse recommend the same team that is responsible for supporting applications packaged with App-V, or delivered as natively installed applications, support Cloudhouse Application Compatibility Containers.

Documentation for Service Desk & Service Management Down Arrow

Full documentation is made available to Cloudhouse partners and customers as required.

Do Cloudhouse provide training? Down Arrow

Cloudhouse offers a full packaging service that can scale to meet any requirement. In the event, however, that a partner wishes to offer application compatibility packaging as part of a wider solution, Cloudhouse will work with that partner. Please contact us here for details.