Meet the team: John Russell

Back To Resources

We thought it would be interesting to run some blogs about the super people at Cloudhouse. We’re speaking to people across all our teams to find out a bit more about them, what their role is and what makes them tick. We also ask them for their thoughts on AI and all about their biggest IT fail! 

Meet… John Russell, Professional Services Consultant

When did you join Cloudhouse?

October 2022

Tell us a little about your career up to this point:

I went straight into IT when I left Sixth Form at 18. I started in a company as an Apprentice where I was the least experienced member of the team but soon learnt the ropes. That company ended up going through a merger and I was the longest-tenured member of the original team after that. As I progressed, I was responsible for training and transferring all the knowledge of my role and department to an entirely new team of employees.

What do you do at Cloudhouse?

I work in the Alchemy team and am responsible for packaging and deployment. Essentially, we identify what the customer wants – usually moving old applications to newer ones, and help them in the migration. It may be that they are moving from Windows 2000 to Windows 2003, so we determine what needs to be done and deliver a successful transition. 

What’s the best thing about working at Cloudhouse?

At Cloudhouse it feels like you can speak to anybody in the company, no matter of seniority, and they will always give you the same level of respect. If I am stuck, I know I will never be judged and they will offer help.

What do you get the most satisfaction from in your role?

The fact that every bit of work I complete has a genuine impact on customers. They come to Cloudhouse because they have tried migrating their applications themselves, or through another company but haven’t been successful. So to be able to actually help real people and give results feels good. Even though I haven’t been at Cloudhouse very long, I’ve still been able to deliver to customers. 

Most embarrassing IT moment (e.g. hitting reply all when you really shouldn’t have, deleting something VERY important, leaving your laptop on the train…) 

In my last company, I had to deploy a test package for pre-release. I had prepped it all and handed over the tester, then I noticed some calls coming in… I realised I had overwritten the original production package rather than the test version! As soon as I saw the calls I knew exactly what I had done.

What’s your view on AI? Friend or foe?

Foe. It’s scary what it can do, especially the voice AI. 

As a kid, what did you want to be when you grew up?

A football player. 

What would you choose as your last meal?

Blue cheese and bacon burger. It’s really salty and that’s what’s so good about it. 

Is a Jaffa cake a biscuit or a cake?


If you had a choice between being able to fly or being invisible, which would you choose?


Cats or dogs?



About Cloudhouse

Avatar photoCloudhouse is experienced in problematic application migration and config monitoring systems to fix the unfixable and modernise any IT estate – whether it’s run on-premises or in the cloud. With two proven solutions; Alchemy: Cloudhouse Application Packaging Solution modernises IT estates by fixing unfixable apps and moves them onto a supported operating system.

Load More


How much does Cloudhouse cost? Down Arrow

Cloudhouse costs are split into two elements – the licensing required to deploy application compatibility packages, and the professional services needed to create the application compatibility packages.

Licensing is offered on a per user basis for desktop applications and a per server basis for server applications. There are discounts available based on volumes.

Professional Services costs are dependent on the nature and complexity of the application. We quote a cost for packaging once we have been able to see the application, or portfolio of applications.

Contact us here with your requirements and we will provide you with a quote.

Packaging and Maintaining Applications
Who is responsible for packaging desktop and server applications? Down Arrow

Cloudhouse provide the Professional Services to package applications.

Requirements for Test and Development Down Arrow

Cloudhouse recommend packaged applications are tested in the standard UAT environments used for natively installed applications, or applications packaged in App-V. The more representative the test environment is of the live environment, the greater the chance of finding any issues prior to go-live.

Updating Applications Down Arrow

Service packs and updates can be applied to the applications in a package using the Editor, refer to Updating, Editing and Maintaining Containers which describes how a new snapshot is created for the update, and how it is then applied to the package.

Who manages Cloudhouse operationally within an account? Down Arrow

Cloudhouse recommends the same team who manage the operations of native apps.

Automation and Deployment Down Arrow

Applications running in Application Compatibility Packages can be deployed, and managed with same tools, or scripts used to deploy natively installed applications e.g. SCCM, InTune, LAN Desk. Please refer to Supported 3rd Party Products and Versions for details.

How do we know which of our departments/ teams should support the Package? Down Arrow

The Cloudhouse Package does not include OS components, it only contains the packaged application plus Cloudhouse components. Cloudhouse recommend the same team that is responsible for supporting applications packaged with App-V, or delivered as natively installed applications, support Cloudhouse Application Compatibility Containers.

Documentation for Service Desk & Service Management Down Arrow

Full documentation is made available to Cloudhouse partners and customers as required.

Do Cloudhouse provide training? Down Arrow

Cloudhouse offers a full packaging service that can scale to meet any requirement. In the event, however, that a partner wishes to offer application compatibility packaging as part of a wider solution, Cloudhouse will work with that partner. Please contact us here for details.