Meet the Team: Zoe Chambers

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We thought it would be interesting to run some blogs about the super people at Cloudhouse. We’re speaking to people across all our teams so that you can find out a bit more about them, what their role is and what makes them tick. We also ask them to spill the beans on their worst IT fail… because it happens to the best of us!

Meet… Zoe Chambers, Software Developer, Engineering department

Zoe Chambers

When did you join Cloudhouse? 

During lockdown, in September 2020. I have been working remotely all that time, so I’m really looking forward to when the new office opens up, and I can finally meet more of my colleagues and clients face-to-face.

Tell us a little about your career up to this point: 

Before joining Cloudhouse I was an IT support engineer in customer service role. Prior to that I worked in fundraising and project coordination for a charity in Zambia for six months, and got the opportunity to spend an amazing month looking after lions that were being cared for as part of a release program!

What do you do at Cloudhouse?

I work within the Development Team. We collect anonymised data on usage, and I’m in charge of the analysis of this data – keeping a close eye on how clients are using our software and flagging any issues as they arise to make sure all is running smoothly and clients are getting the best use from us. 

What’s the best thing about working at Cloudhouse?

The people. Even though I have been working remotely since I joined, you can tell straight away that the whole team cares about their customers and each other. There is a really good, nurturing culture. The ethos here is to focus on building a partnership, and it’s helped me to feel really welcome and cared for. 

What do you get the most satisfaction from in your role?

I love problem solving. Sometimes, a lot of data manipulation is required to produce what is needed. When I finally succeed, it is so satisfying. It feels like I’ve cracked some uncrackable code!

Most embarrassing IT moment (e.g. hitting reply all when you really shouldn’t have, deleting something VERY important, leaving your laptop on the train…) 

I can’t remember anything too embarrassing – my IT goofs are usually around not seeing something that is right in front of me or thinking something is broken when I just haven’t switched it on!

Favourite sandwich filling?

Pesto, chicken, mozzarella, and tomato in a panini – and it has to be hot. I just don’t understand how you can get excited by a cold sandwich.

How do you take your tea?

I don’t drink tea – in fact I don’t really like any hot drinks. It sounds boring but I’d much prefer a water.

Cats or dogs?

I have both, but it definitely has to be dogs and the bigger the better! 

Dream holiday destination: 

At the moment, Canada is next on the bucket list – I’d like to go to Polynesia too but experience it like it was in Moana’s time, about 2,000 years ago. So maybe Canada is more achievable, unless someone invents a time machine!

About Cloudhouse

Avatar photoCloudhouse is experienced in problematic application migration and config monitoring systems to fix the unfixable and modernise any IT estate – whether it’s run on-premises or in the cloud. With two proven solutions; Alchemy: Cloudhouse Application Packaging Solution modernises IT estates by fixing unfixable apps and moves them onto a supported operating system.

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How much does Cloudhouse cost? Down Arrow

Cloudhouse costs are split into two elements – the licensing required to deploy application compatibility packages, and the professional services needed to create the application compatibility packages.

Licensing is offered on a per user basis for desktop applications and a per server basis for server applications. There are discounts available based on volumes.

Professional Services costs are dependent on the nature and complexity of the application. We quote a cost for packaging once we have been able to see the application, or portfolio of applications.

Contact us here with your requirements and we will provide you with a quote.

Packaging and Maintaining Applications
Who is responsible for packaging desktop and server applications? Down Arrow

Cloudhouse provide the Professional Services to package applications.

Requirements for Test and Development Down Arrow

Cloudhouse recommend packaged applications are tested in the standard UAT environments used for natively installed applications, or applications packaged in App-V. The more representative the test environment is of the live environment, the greater the chance of finding any issues prior to go-live.

Updating Applications Down Arrow

Service packs and updates can be applied to the applications in a package using the Editor, refer to Updating, Editing and Maintaining Containers which describes how a new snapshot is created for the update, and how it is then applied to the package.

Who manages Cloudhouse operationally within an account? Down Arrow

Cloudhouse recommends the same team who manage the operations of native apps.

Automation and Deployment Down Arrow

Applications running in Application Compatibility Packages can be deployed, and managed with same tools, or scripts used to deploy natively installed applications e.g. SCCM, InTune, LAN Desk. Please refer to Supported 3rd Party Products and Versions for details.

How do we know which of our departments/ teams should support the Package? Down Arrow

The Cloudhouse Package does not include OS components, it only contains the packaged application plus Cloudhouse components. Cloudhouse recommend the same team that is responsible for supporting applications packaged with App-V, or delivered as natively installed applications, support Cloudhouse Application Compatibility Containers.

Documentation for Service Desk & Service Management Down Arrow

Full documentation is made available to Cloudhouse partners and customers as required.

Do Cloudhouse provide training? Down Arrow

Cloudhouse offers a full packaging service that can scale to meet any requirement. In the event, however, that a partner wishes to offer application compatibility packaging as part of a wider solution, Cloudhouse will work with that partner. Please contact us here for details.