Meet Cloudhouse at DTX Europe 2023

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If you’ve been following our Service Management series up to this point, you’ll know that we’re going to be at DTX Europe this year. We wanted to use the series to demonstrate our focus at DTX Europe: Service Management and the surrounding elements that keep it ticking. 

So, it’s time to give you all the details you need to find us at the event. Whether you want to discuss any of the aspects covered in the series further or just want to say hello, we’re a friendly bunch so do make sure you visit us. 

When?

Wednesday, 4 October: 09:30 – 17:30

Thursday, 5 October: 09:30 – 16:30

Where?

Venue: ExCeL London

Zone: ServiceDesk

Stand: L30

Located near: Next to the IT Ops and Service Management Stage

The interesting stuff

Our CTO, Nick, is giving a talk titled ‘The Long Shadow of IT: Orderly society or the Wild West?’ on Thursday afternoon, so make sure you come along and have a listen! All location details for the speech are listed below:

Stage: IT Ops and Service Management

Date: Thursday, October 5th

Time: 12.10pm – 12.35pm

We’ll also be available at our stand all day, for both days, to chat about and demonstrate our trusted product, Guardian. We’re giving full demos so you’ll be able to see the tool in action and get any questions you may have about it answered. 

Guardian is a configuration drift detection and management system that allows businesses to continuously monitor their entire system estate for updates and potential threats. So if this sounds like something you’re interested in or just want to gain a bit more insight about, come and see us at our stand. 

The important stuff

If you haven’t already registered for DTX Europe 2023, here’s the link to do so! We look forward to seeing you!Not attending DTX Europe this year? Get in touch today to discover how Cloudhouse can help you.

About Cloudhouse

Avatar photoCloudhouse is experienced in problematic application migration and config monitoring systems to fix the unfixable and modernise any IT estate – whether it’s run on-premises or in the cloud. With two proven solutions; Alchemy: Cloudhouse Application Packaging Solution modernises IT estates by fixing unfixable apps and moves them onto a supported operating system.



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FREQUENTLY ASKED QUESTIONS

Commercials
How much does Cloudhouse cost? Down Arrow

Cloudhouse costs are split into two elements – the licensing required to deploy application compatibility packages, and the professional services needed to create the application compatibility packages.

Licensing is offered on a per user basis for desktop applications and a per server basis for server applications. There are discounts available based on volumes.

Professional Services costs are dependent on the nature and complexity of the application. We quote a cost for packaging once we have been able to see the application, or portfolio of applications.

Contact us here with your requirements and we will provide you with a quote.

Packaging and Maintaining Applications
Who is responsible for packaging desktop and server applications? Down Arrow

Cloudhouse provide the Professional Services to package applications.

Requirements for Test and Development Down Arrow

Cloudhouse recommend packaged applications are tested in the standard UAT environments used for natively installed applications, or applications packaged in App-V. The more representative the test environment is of the live environment, the greater the chance of finding any issues prior to go-live.

Updating Applications Down Arrow

Service packs and updates can be applied to the applications in a package using the Editor, refer to Updating, Editing and Maintaining Containers which describes how a new snapshot is created for the update, and how it is then applied to the package.

Operations
Who manages Cloudhouse operationally within an account? Down Arrow

Cloudhouse recommends the same team who manage the operations of native apps.

Automation and Deployment Down Arrow

Applications running in Application Compatibility Packages can be deployed, and managed with same tools, or scripts used to deploy natively installed applications e.g. SCCM, InTune, LAN Desk. Please refer to Supported 3rd Party Products and Versions for details.

Support
How do we know which of our departments/ teams should support the Package? Down Arrow

The Cloudhouse Package does not include OS components, it only contains the packaged application plus Cloudhouse components. Cloudhouse recommend the same team that is responsible for supporting applications packaged with App-V, or delivered as natively installed applications, support Cloudhouse Application Compatibility Containers.

Documentation for Service Desk & Service Management Down Arrow

Full documentation is made available to Cloudhouse partners and customers as required.

Training
Do Cloudhouse provide training? Down Arrow

Cloudhouse offers a full packaging service that can scale to meet any requirement. In the event, however, that a partner wishes to offer application compatibility packaging as part of a wider solution, Cloudhouse will work with that partner. Please contact us here for details.