News Archives - Cloudhouse

May 06, 2026

FREQUENTLY ASKED QUESTIONS

Commercials

Cloudhouse costs are split into two elements – the licensing required to deploy application compatibility packages, and the professional services needed to create the application compatibility packages.

Licensing is offered on a per user basis for desktop applications and a per server basis for server applications. There are discounts available based on volumes.

Professional Services costs are dependent on the nature and complexity of the application. We quote a cost for packaging once we have been able to see the application, or portfolio of applications.

Packaging and Maintaining Applications

Who is responsible for packaging desktop and server applications?

Cloudhouse provide the Professional Services to package applications.

Requirements for Test and Development

Cloudhouse recommend packaged applications are tested in the standard UAT environments used for natively installed applications, or applications packaged in App-V. The more representative the test environment is of the live environment, the greater the chance of finding any issues prior to go-live.

Updating Applications

Service packs and updates can be applied to the applications in a package using the Editor, refer to Updating, Editing and Maintaining Containers which describes how a new snapshot is created for the update, and how it is then applied to the package.

Operations

Who manages Cloudhouse operationally within an account?

Cloudhouse recommends the same team who manage the operations of native apps.

Automation and Deployment

Applications running in Application Compatibility Packages can be deployed, and managed with same tools, or scripts used to deploy natively installed applications e.g. SCCM, InTune, LAN Desk. Please refer to Supported 3rd Party Products and Versions for details.

Support

Do Cloudhouse provide support 24/7?

Yes! Click here for Support contact details

How do we know which of our departments/ teams should support the Package?

The Cloudhouse Package does not include OS components, it only contains the packaged application plus Cloudhouse components. Cloudhouse recommend the same team that is responsible for supporting applications packaged with App-V, or delivered as natively installed applications, support Cloudhouse Application Compatibility Containers.

Documentation for Service Desk & Service Management

Full documentation is made available to Cloudhouse partners and customers as required.

Training

Do Cloudhouse provide training?

Cloudhouse offers a full packaging service that can scale to meet any requirement. In the event, however, that a partner wishes to offer application compatibility packaging as part of a wider solution, Cloudhouse will work with that partner. Please contact us here for details.

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November 14, 2025

FREQUENTLY ASKED QUESTIONS

Commercials

How much does Cloudhouse cost?

Licensing is offered on a per user basis for desktop applications and a per server basis for server applications. There are discounts available based on volumes.

Professional Services costs are dependent on the nature and complexity of the application. We quote a cost for packaging once we have been able to see the application, or portfolio of applications.

Packaging and Maintaining Applications

Who is responsible for packaging desktop and server applications?

Cloudhouse provide the Professional Services to package applications.

Requirements for Test and Development

Updating Applications

Operations

Who manages Cloudhouse operationally within an account?

Cloudhouse recommends the same team who manage the operations of native apps.

Automation and Deployment

Support

Do Cloudhouse provide support 24/7?

Yes! Click here for Support contact details

How do we know which of our departments/ teams should support the Package?

Documentation for Service Desk & Service Management

Full documentation is made available to Cloudhouse partners and customers as required.

Training

Do Cloudhouse provide training?

Back To Resources

October 02, 2023 | DTX-EUROPE-2023 | GUARDIAN | SERVICE-MANAGEMENT

If you’ve been following our Service Management series up to this point, you’ll know that we’re going to be at DTX Europe this year. We wanted to use the series to demonstrate our focus at DTX Europe: Service Management and the surrounding elements that keep it ticking.

So, it’s time to give you all the details you need to find us at the event. Whether you want to discuss any of the aspects covered in the series further or just want to say hello, we’re a friendly bunch so do make sure you visit us.

When?

Wednesday, 4 October: 09:30 – 17:30

Thursday, 5 October: 09:30 – 16:30

Where?

Venue: ExCeL London

Zone: ServiceDesk

Stand: L30

Located near: Next to the IT Ops and Service Management Stage

The interesting stuff

Our CTO, Nick, is giving a talk titled ‘The Long Shadow of IT: Orderly society or the Wild West?’ on Thursday afternoon, so make sure you come along and have a listen! All location details for the speech are listed below:

Stage: IT Ops and Service Management

Date: Thursday, October 5th

Time: 12.10pm – 12.35pm

We’ll also be available at our stand all day, for both days, to chat about and demonstrate our trusted product, Guardian. We’re giving full demos so you’ll be able to see the tool in action and get any questions you may have about it answered.

Guardian is a configuration drift detection and management system that allows businesses to continuously monitor their entire system estate for updates and potential threats. So if this sounds like something you’re interested in or just want to gain a bit more insight about, come and see us at our stand.

The important stuff

If you haven’t already registered for DTX Europe 2023, here’s the link to do so! We look forward to seeing you!Not attending DTX Europe this year? Get in touch today to discover how Cloudhouse can help you.

FREQUENTLY ASKED QUESTIONS

Commercials

How much does Cloudhouse cost?

Licensing is offered on a per user basis for desktop applications and a per server basis for server applications. There are discounts available based on volumes.

Professional Services costs are dependent on the nature and complexity of the application. We quote a cost for packaging once we have been able to see the application, or portfolio of applications.

Packaging and Maintaining Applications

Who is responsible for packaging desktop and server applications?

Cloudhouse provide the Professional Services to package applications.

Requirements for Test and Development

Updating Applications

Operations

Who manages Cloudhouse operationally within an account?

Cloudhouse recommends the same team who manage the operations of native apps.

Automation and Deployment

Support

Do Cloudhouse provide support 24/7?

Yes! Click here for Support contact details

How do we know which of our departments/ teams should support the Package?

Documentation for Service Desk & Service Management

Full documentation is made available to Cloudhouse partners and customers as required.

Training

Do Cloudhouse provide training?

Back To Resources

September 12, 2023 | ALCHEMY | GUARDIAN | HUMANISATION

As technology develops and AI begins to reshape our environment, it can sometimes be easy to overlook the human aspect of IT. Human-centric technology focuses on prioritising user experiences and needs when designing and implementing IT solutions. By placing users at the forefront of these developments, organisations can create transformative systems that not only meet user expectations but also drive successful IT rollouts.

Gartner reported that a staggering 75% of all IT projects in the US are deemed unsuccessful by those who initiated them. This serves as compelling evidence of the need for effective change management and addressing scepticism within teams when it comes to implementing technology changes. By exploring human-centric technology and promoting openness and collaboration, successful IT initiatives can be achieved.

Understanding human-centric technology

Focusing on the human-centric side of technology allows organisations to shift their perspective from purely functional to prioritising the needs and experiences of actual people. As previously mentioned, a human-centric approach focuses on the desires and pain points of the users, creating accessibility and simplicity that best suits them in order to get the greatest outcome. By using this approach, technology can become more than just a tool, it can transform and enhance the usability experience.

In the realm of IT initiatives, being open and collaborative is extremely important. Embracing these principles can bring technology projects to life, making them dynamic and transformative. Involving stakeholders from different departments and levels in the decision-making process allows for a diverse range of perspectives and expertise. This collaborative approach improves decision quality and ensures that solutions align with the organisation’s unique needs and challenges. By fostering an open environment, innovative solutions can be brought to life and transform an organisation’s IT estate for the better.

A business’s technology is not just built for the IT team, so it is important to consider an open and collaborative approach. Gaining insight into other teams’ needs can be hugely beneficial as it enhances satisfaction in multiple teams, resulting in a positive perspective of IT initiatives and therefore reducing any friction when it comes to adopting new systems.

Overcoming resistance to change

Implementing IT changes and upgrades can be met with resistance, especially from individuals who don’t see the need for new IT rollouts. Understanding the reasons for this scepticism is crucial for addressing concerns during implementation. One common reason for resistance is fear of the unknown – people who are uncertain about how the changes will affect their daily routines and job roles are likely to resist. The complexity of new technologies can also create apprehension, as individuals may worry about their ability to adapt.

To address concerns during IT implementation, proactive strategies can help. As previously stated, involving employees and stakeholders in decision-making fosters ownership and empowers them to contribute their insights, making them more open to the idea of change. Offering training and support resources equips individuals with the skills and knowledge to embrace new technologies confidently and effectively.

Creating a culture that embraces change and views IT initiatives as growth opportunities is essential. By fostering an environment that values collaboration, feedback, and experimentation, organisations can pave the way to a future where IT changes are a motivation for growth and advancement, rather than sources of resistance.

At Cloudhouse, we are experts in IT implementation and specialise in providing technology solutions that prioritise human-centric experiences. Our products, Alchemy and Guardian, help businesses enhance their user experience and remodel their technology landscape. Contact us today to explore how we can elevate your IT initiatives.

FREQUENTLY ASKED QUESTIONS

Commercials

How much does Cloudhouse cost?

Licensing is offered on a per user basis for desktop applications and a per server basis for server applications. There are discounts available based on volumes.

Professional Services costs are dependent on the nature and complexity of the application. We quote a cost for packaging once we have been able to see the application, or portfolio of applications.

Packaging and Maintaining Applications

Who is responsible for packaging desktop and server applications?

Cloudhouse provide the Professional Services to package applications.

Requirements for Test and Development

Updating Applications

Operations

Who manages Cloudhouse operationally within an account?

Cloudhouse recommends the same team who manage the operations of native apps.

Automation and Deployment

Support

Do Cloudhouse provide support 24/7?

Yes! Click here for Support contact details

How do we know which of our departments/ teams should support the Package?

Documentation for Service Desk & Service Management

Full documentation is made available to Cloudhouse partners and customers as required.

Training

Do Cloudhouse provide training?

Back To Resources

September 05, 2023 | AI | GUARDIAN

Understanding the hype & reality of AI

Artificial Intelligence (AI) has undoubtedly become one of the most significant technological advancements to date. Its potential to revolutionise industries, automate processes, and enhance decision-making has sparked excitement and curiosity among professionals, as well as the general public. However, amidst the hype surrounding AI, it is essential to consider its limitations and challenges to understand whether we can genuinely rely on this transformative technology.

In the last year, AI has made substantial progress in various fields, such as healthcare, finance and customer service. The algorithms that power AI allow the technology to learn from data input and as a result make decisions automatically. These capabilities have made AI hugely popular among many industries and organisations seeking to optimise their day-to-day operations.

However, there are some negatives to AI which will be discussed in this blog – but do they outweigh the good? This leads us to the important question of “Is AI fallible or trustworthy?”

AIs limitations & challenges

While AI has shown remarkable capabilities, it is important to acknowledge its limitations. A significant issue is that AI lacks human-like decision-making functions, causing a difference in its decision-making process compared to humans. This difference can lead to inconsistencies between AI-generated results and human expectations, potentially resulting in unwanted outcomes. It is also important to note that while AI appears to act on its own, data scientists are still extremely important as they are required to input the information the technology runs on.

Relying solely on AI can be risky, especially when building an entire business around it. Businesses need to develop strategies for managing AI failures and ensuring that human oversight is always available when needed – helping to avoid any detrimental damage or delay to business operations if there is an outage on their chosen AI system.

A final point to consider when using AI is that it will always be outdated. As human knowledge is gained faster than it can be transferred into the databases, it is impossible to update it at the same speed – the latest version of ChatGPT is currently running on data from September 2021. While this is not detrimental to its functionality it is important to be wary of this.

Robust testing, reliable results & vulnerability

To ensure the trustworthiness of AI-generated results, it is essential to conduct thorough testing and validation procedures. Circling back to data scientists and their role in developing AI; they are in charge of creating the criteria for what constitutes “good” and “bad” data when it comes to AI models. There is only so much input humans can have so it is important that users of the technology ensure the accuracy of their questions, making it easier for AI to reach a reliable answer.

The integration of AI in DevOps and DevSecOps teams also requires careful planning and consideration. It is essential for developers to identify potential vulnerabilities and address security concerns – as advanced as AI systems may seem, they are not immune to cyber threats and breaches can potentially lead to an alteration in the decision-making processes.

The balance between embracing AI & ensuring accountability

While AI continues to offer great potential, it is vital to find a balance between embracing its benefits and ensuring accountability for its fallibility. The idea of AI completely taking over human jobs may be exaggerated, as it is more likely to complement human abilities rather than replace them.

AI’s real value lies in its ability to handle mundane tasks and mirror human decision-making. By understanding the limitations and challenges of AI, organisations can make informed decisions about its implementation and leverage its potential while mitigating risks. However, it can be tricky to know exactly what to do to avoid such risks by using a generalised AI system. It is advised that businesses that are using AI use a specialised approach to automation in order to keep their technology secure.

Cloudhouse has been successfully offering a solution that does exactly that for years – Guardian is a configuration drift detection and management system that allows businesses to continuously monitor all of the systems within their estate for updates, compliance changes and potential threats. Giving businesses the visibility of their systems and allowing them to manage progress and change while improving their security level. AI requires careful management, human oversight, and robust testing to ensure its reliability and trustworthiness. As AI continues to evolve, our understanding of its capabilities and limitations will play a crucial role in maximising its benefits while minimising potential drawbacks.

To discover how Cloudhouse can help you, get in contact today.

FREQUENTLY ASKED QUESTIONS

Commercials

How much does Cloudhouse cost?

Licensing is offered on a per user basis for desktop applications and a per server basis for server applications. There are discounts available based on volumes.

Professional Services costs are dependent on the nature and complexity of the application. We quote a cost for packaging once we have been able to see the application, or portfolio of applications.

Packaging and Maintaining Applications

Who is responsible for packaging desktop and server applications?

Cloudhouse provide the Professional Services to package applications.

Requirements for Test and Development

Updating Applications

Operations

Who manages Cloudhouse operationally within an account?

Cloudhouse recommends the same team who manage the operations of native apps.

Automation and Deployment

Support

Do Cloudhouse provide support 24/7?

Yes! Click here for Support contact details

How do we know which of our departments/ teams should support the Package?

Documentation for Service Desk & Service Management

Full documentation is made available to Cloudhouse partners and customers as required.

Training

Do Cloudhouse provide training?

Back To Resources

March 21, 2023 | COMPLIANCE | CYBER-SECURITY | GUARDIAN

Technology is constantly changing, with the demand for solutions growing even more in the last few years. In such a dynamic environment, it can be difficult for organisations and individuals to keep up with continually evolving systems and countless updates, leaving them confused about what systems they actually need to function most efficiently and safely.

As new technologies and software are created, developers work hard to generate relevant updates to keep in line with these new systems. Some organisations within the industry may pledge or claim to produce certain processes or patches to align with new innovations – these claims or ‘promises’ can quickly become redundant or forgotten due to the increased workload and the constant need for reprioritisation before swiftly moving on to the next new technology.

Causes & consequences

One of the most significant moments that encouraged a huge demand for growth, was the global lockdown that began in 2020. Organisations had no option but to shift their services and products online (if possible) as it was the only way for their customers to access them. Digital retail and CRM systems had to adjust accordingly in order to support the new demand for online business. Additionally, more staff were required to work from home, meaning the level of IT equipment and the systems they operate on needed to be improved in order to generate the most efficient way of working.

As a result of the rapidly evolving environment, sometimes fixing existing issues or enhancing already functioning systems becomes less of a priority and in some cases forgotten completely. An unfortunate byproduct of innovation. For customers that are still operating on older technologies and are expecting patches to support their systems, this can create a sense of ‘false hope’ as developments are not followed through.

With updates being deprioritised or forgotten, systems become unsupported, leading to gaps in technology and a greater risk of cyberattacks and security breaches. The technology industry constantly has to reprioritise developing newer and faster options, often forgetting that some users have no choice but to use older software (due to regulations, laws or finances). Is the technology industry built on broken promises with customers waiting for patches that may never come?

Controlling the shift

It is beyond debate that technology is developing extremely fast, leaving many businesses struggling to keep up with the latest software and compliances. Organisations must ensure all systems are running smoothly, efficiently and safely whilst avoiding configuration drift – this is a substantial task for companies to take on on their own.

Cloudhouse Guardian is a configuration drift detection and management system that allows businesses to continuously monitor all of the systems within their estate for updates, compliance changes and potential threats. Giving businesses the visibility of their systems and allowing them to manage progress and change while improving their security level.

To discover how Cloudhouse can help you, get in contact today.

FREQUENTLY ASKED QUESTIONS

Commercials

How much does Cloudhouse cost?

Licensing is offered on a per user basis for desktop applications and a per server basis for server applications. There are discounts available based on volumes.

Professional Services costs are dependent on the nature and complexity of the application. We quote a cost for packaging once we have been able to see the application, or portfolio of applications.

Packaging and Maintaining Applications

Who is responsible for packaging desktop and server applications?

Cloudhouse provide the Professional Services to package applications.

Requirements for Test and Development

Updating Applications

Operations

Who manages Cloudhouse operationally within an account?

Cloudhouse recommends the same team who manage the operations of native apps.

Automation and Deployment

Support

Do Cloudhouse provide support 24/7?

Yes! Click here for Support contact details

How do we know which of our departments/ teams should support the Package?

Documentation for Service Desk & Service Management

Full documentation is made available to Cloudhouse partners and customers as required.

Training

Do Cloudhouse provide training?

Back To Resources

January 19, 2023 | CLOUDHOUSE | DEVOPS | GUARDIAN

As the technology industry continues to grow and develop it is no surprise that so has the creation of teams bringing together the strengths of Development and Operations (DevOps) – capitalising on the improved agility the partnership can bring. The DevOps movement and widespread adoption of the approach have created the ‘DevOps’ engineer demand. Finding people that can happily fit in to take on traditional development but also, operations tasks can be challenging, however, the rewards of a good mix of these people can bring are tremendous.

The rise…

These ‘DevOps teams’ play a huge part in keeping an organisation’s development and operations processes streamlined, connected and efficient, allowing the ability to work dynamically and focus on your challenges. By combining the teams, they have more time to focus on the automation of systems and running continual tests on applications to ensure they are at their best, delivering the best employee and customer experiences possible.

Working in partnership allows the teams to share their responsibilities and collaborate on ideas, reducing the likelihood of gaps in code and increasing overall efficiency.

By creating these unified ‘DevOps teams’ organisations benefit from the collaboration and marriage of the expertise the groups bring to the task at hand. By removing the silos between teams and introducing a more collaborative approach ideas are shared and innovation improves the solutions and services they provide, thus enhancing your competitive edge.

With the wide-scale adoption of DevOps practices and the explosion in demand for people with this dynamic skillset, these types of roles identifying and onboarding the right candidates will become increasingly challenging.

The challenge…

Growth in the demand for these skill sets is causing challenges across the ever-growing technology industry as they are in high demand. With such a large and dynamic industry, employers are finding it difficult to find candidates to fill tech-specific positions. As a result of this, and the vast amount of roles to fill, the industry is experiencing a skills shortage which is beginning to affect business and operations.

In terms of ‘DevOps teams’, the demand is massively increasing as they are proving more common due to their ongoing successes. As DevOps skilled candidates can either be development or operations specific, their opportunity is wider, making it an even larger pool to compete in.

With such a wide audience and shortage of skills in the industry means that candidates that are available receive multiple job offers, making it extremely difficult for employers to compete against one another. Further to this, as new and younger talent enters the industry, the rate of turnover in ‘DevOps teams’ is increasing, making it even more difficult to maintain skill sets. At this stage, organisations may feel like they’re losing what knowledge they do have within the business as experienced DevOps move onto new roles; feeling like they’re in a helpless cycle.

Outcome

All points considered, it is clear that DevOps professionals are a positive approach for an organisation to choose; increased efficiency, productivity, innovation and the ability to react to market needs quicker. But with such high demand, the ever-growing skills gap and turnover in skilled employees, it is difficult to determine how 2023 will look for businesses seeking technology professionals.

With Cloudhouse Guardian, we help your people understand your technology infrastructure, how it is configured and how it changes. Couple that with Alchemy where we enable your business’ critical legacy applications to operate on modern platforms and architectures – enabling your ‘DevOps teams’ to understand, maintain and innovate improving your competitive edge and forging your path forward.

To find out how Guardian and Alchemy can help you, get in touch via our contact page.

FREQUENTLY ASKED QUESTIONS

Commercials

How much does Cloudhouse cost?

Licensing is offered on a per user basis for desktop applications and a per server basis for server applications. There are discounts available based on volumes.

Professional Services costs are dependent on the nature and complexity of the application. We quote a cost for packaging once we have been able to see the application, or portfolio of applications.

Packaging and Maintaining Applications

Who is responsible for packaging desktop and server applications?

Cloudhouse provide the Professional Services to package applications.

Requirements for Test and Development

Updating Applications

Operations

Who manages Cloudhouse operationally within an account?

Cloudhouse recommends the same team who manage the operations of native apps.

Automation and Deployment

Support

Do Cloudhouse provide support 24/7?

Yes! Click here for Support contact details

How do we know which of our departments/ teams should support the Package?

Documentation for Service Desk & Service Management

Full documentation is made available to Cloudhouse partners and customers as required.

Training

Do Cloudhouse provide training?

Back To Resources

A look into the life of a CTO

It’s a tough life being a chief technology officer (CTO). Many are balancing the joint tasks of maintaining the organisation’s overarching technology infrastructure at one end of the scale and enabling business innovation at the other. To add to the weight of responsibility, pressure is typically being applied by the chief executive officer (CEO) to focus on the innovation side, or more specifically, the blue-sky technology investments which make a tangible difference to operations.

However, this focus can leave critical background projects by the wayside and potentially lead to catastrophic consequences. An onion that is mouldy at its core will remain that way, no matter how many new layers are added over the top, and this is a reflection of how critical underlying systems are often viewed. Failing to deal with the core systems can lead to costly downtime due to breakage or being compromised, and in 2021, almost half (44%) of enterprises reported hourly downtime costs that exceed $1m on average.

Daily struggles

When budgets are allocated, it’s easy to place the background processes, such as the underlying servers or systems, to the bottom of the to-do list. Businesses can take their eye off the ball when a system is providing value, but without regular checks during this period to pre-empt any future issues, it’s going to be more complex to fix when something finally does go wrong. With technologists also typically keeping their focus pinned on the bigger picture, these tasks become bigger and ultimately end up postponed to tomorrow, next week, next year or even next decade.

CTOs are also having to evolve their role in the business. As more organisations undertake digital transformation strategies, they’re expected to take a greater leadership role within the business and suggest solutions that will make an immediate difference, along with being expected to know how technology affects the wider business and not just in isolation. CTOs are likely to take comfort from the fact that companies across the board are likely to have legacy technology in place, with a sense of a shared collective mindset developing from knowing that when things go wrong, it’ll be the same for others, but it’s not a way of thinking that they can affordably rely on.

Sweat the small stuff

CTOs need to pay as much attention to the seemingly smaller tasks as they do the big transformational changes, and this starts with having a rigorous diligent process by understanding where the business is today and looking in-depth for any weak spots. Guardian enables oversight of the whole IT suite, and allows you to identify and track changes against a set of policies that are defined against Center for Internet Security (CIS) guidelines, flagging any deviances for rectification. CTOs are then able to pursue a continuous improvement strategy by achieving best practice configuration.

For critical legacy applications that need to make the successful move to a newer operating system version and continue to provide value, Alchemy: Cloudhouse Application Compatibility Packaging can allow for them to be transplanted to an on-premise, hybrid or cloud system without the need for any code modifications.

A continuous cycle

Making a critical fix to an element of the IT suite isn’t a one-time job. Considering a project complete when applications, servers or systems are brought up-to-date means that businesses will typically find themselves in the same boat a few years down the line. It’s vital for CTOs to take a holistic approach and adopt a range of tools and solutions to ensure that continuous maintenance and evolution happen. The key is to move away from the mindset of chasing the next big thing and instead adopt an ongoing innovation and reinvestment cycle in the business. This evergreen approach allows them to balance new and exciting developments with keeping the train on the tracks.

Balance your responsibilities better with Guardian and Alchemy. Get in touch with us today to learn more.

FREQUENTLY ASKED QUESTIONS

Commercials

How much does Cloudhouse cost?

Licensing is offered on a per user basis for desktop applications and a per server basis for server applications. There are discounts available based on volumes.

Professional Services costs are dependent on the nature and complexity of the application. We quote a cost for packaging once we have been able to see the application, or portfolio of applications.

Packaging and Maintaining Applications

Who is responsible for packaging desktop and server applications?

Cloudhouse provide the Professional Services to package applications.

Requirements for Test and Development

Updating Applications

Operations

Who manages Cloudhouse operationally within an account?

Cloudhouse recommends the same team who manage the operations of native apps.

Automation and Deployment

Support

Do Cloudhouse provide support 24/7?

Yes! Click here for Support contact details

How do we know which of our departments/ teams should support the Package?

Documentation for Service Desk & Service Management

Full documentation is made available to Cloudhouse partners and customers as required.

Training

Do Cloudhouse provide training?

Back To Resources

March 24, 2022 | CLOUDHOUSE | COMPANY-NEWS

Before the pandemic, we held regular Cloudhouse ‘Wonder Wednesdays’, where we took a half day for an activity or experience and a social event. Our Office Assistant, Adrianna, scouts the best options before putting them to the team for a vote.

Some of the activities require working collaboratively, some pitch teams against each other, and some are purely for fun! They are a great way to let off some steam and spend time together away from our desks.

Favourite activities so far have included archery tag, cracking the Crystal Maze, an adrenaline filled speed boat ride up the Thames, and racing at Thruxton:

Lining up for Archery Tag

Victorious in the Crystal Maze dome!

Amazing views from the speed boat

A quick pit-stop at Thruxton

We also had a party on a boat on the Thames, an amazing way to experience London from a different point of view, reminding us how lucky we are to work in such an amazing city:

Party on water!

After a long pause due to coronavirus restriction, it was great to be able to finally be able to get back out last month for a game of Monopoly Lifesized! Played on a 15mx15m board, we had great fun solving challenges and competing against the clock:

Monopoly with a difference

We’re always on the lookout for new experiences to try in and around London, so if you have any recommendations, let us know!

FREQUENTLY ASKED QUESTIONS

Commercials

How much does Cloudhouse cost?

Licensing is offered on a per user basis for desktop applications and a per server basis for server applications. There are discounts available based on volumes.

Professional Services costs are dependent on the nature and complexity of the application. We quote a cost for packaging once we have been able to see the application, or portfolio of applications.

Packaging and Maintaining Applications

Who is responsible for packaging desktop and server applications?

Cloudhouse provide the Professional Services to package applications.

Requirements for Test and Development

Updating Applications

Operations

Who manages Cloudhouse operationally within an account?

Cloudhouse recommends the same team who manage the operations of native apps.

Automation and Deployment

Support

Do Cloudhouse provide support 24/7?

Yes! Click here for Support contact details

How do we know which of our departments/ teams should support the Package?

Documentation for Service Desk & Service Management

Full documentation is made available to Cloudhouse partners and customers as required.

Training

Do Cloudhouse provide training?

Back To Resources

March 11, 2022 | CLOUDHOUSE | MEET-THE-TEAM

We thought it would be interesting to run some blogs about the super people at Cloudhouse. We’re speaking to people across all our teams to find out a bit more about them, what their role is and what makes them tick. We also ask them to spill the beans on their worst IT fail… because it happens to the best of us!

Meet… Bill Lutton, Engineering

Bill Lutton, Engineering

When did you join Cloudhouse?

December 2020. Although I’m relatively new to Cloudhouse and I haven’t had many opportunities to be with the team in person, I did manage to travel over to London for the Christmas 2021 get-together. I spent a few days doing the tourist things too – a little tour bus around the landmarks, a trip on the London Eye, buying a cap with the Tube logo!

Tell us a little about your career up to this point:

The grey beard represents 40 years of work in the field. Back then we wrote on clay tablets… I had a long career with Hewlett Packard, about 19 years, and worked primarily in firmware. I worked on instruments like spectrum analysers, building the software that went into them. Then I got working with a series of start-ups as a contractor. I ran a small business with my business partner and one of our clients was an early Webex company, developing computer-based conferencing. Following that we developed our own start-up on an antivirus program. The program looked for anything that tried to execute and, if it wasn’t preapproved, would block it. Out of that we developed a driver that notified us of any file accesses or execution requests made on a system. That went on to become what is now the real-time file change notification feature of Cloudhouse Guardian. So that’s the thread from 15 years ago that links my past working life with Cloudhouse!

What do you do at Cloudhouse?

I work on the Cloudhouse Guardian service. My job is primarily to work on the code for the data acquirers, what I like to call the data acquisition minions, that collect data from the target nodes and send it back to the server.

What’s the best thing about working at Cloudhouse?

One of the things I really like is that they have great commitment to a ‘high touch’ kind of approach to their customers. A key part of the business is building a peer relationship with customers and engaging them on the leading end of ideas and product direction, and maintaining that, taking it back into the product cycle. Cloudhouse looks to build relationships over a longer time scale, more than just the next quarter. I really appreciate working in that kind of environment.

Most embarrassing IT moment (e.g., hitting reply all when you really shouldn’t have, deleting something VERY important, leaving your laptop on the train…)

I fancy myself an electronics geek as well as a software geek. My personal laptop screen failed, so I thought “I’m an electrical engineer, I can fix this. I’ve seen a Dell technician do it in 15 minutes.” Over the course of six months, I ended up with a laptop that was completely non-functional and in a dozen pieces. I could not get the screen replaced. To this day is stands as testament to overconfidence…

Favourite sandwich filling?

I don’t know if it counts as a sandwich, but I’d choose a Monte Cristo. It’s a little like a club sandwich, with layers of ham and turkey and something else – and the kicker is it’s dipped in batter and then deep fried. You eat it with a knife and fork with raspberry jelly and mayonnaise.

How do you take your tea?

I start my day with English breakfast tea, one spoon of sugar and no milk. I prefer it stronger, so I always put two tea bags in and leave them for four or five minutes or so.

Cats or dogs?

Me: dog, wife: cat. We have had both for 30-odd years we’ve been married.

Dream holiday destination:

On my bucket list is someplace in the islands of Greece, a little mountainous village with white-washed buildings and a sparkling beach down below. That’s where I want to go next.

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